Mobile Troubleshooting Guide

Quick Problem Diagnosis

Is Your Issue Listed Here?

Black Screen: Game loads but shows only black screen
No Audio: Game works but no sound effects or music
Won't Load: Game doesn't start at all
Touch Issues: Buttons don't respond to touch
Performance: Game runs slowly or stutters
Crashes: Game closes unexpectedly

✅ Minimum Requirements

iOS 13+ / Android 8.0+
Safari 13+ / Chrome 80+
2GB RAM minimum
Stable internet connection

⚡ Before You Start

Close other apps
Check internet connection
Ensure 500MB free storage
Update your browser

Black Screen Issue

Game loads but displays only a black screen with or without audio

Browser Cache Clear

Clear your browser cache and cookies:

iOS Safari: Settings > Safari > Clear History and Website Data
Android Chrome: Settings > Privacy > Clear Browsing Data

Refresh Method

Force refresh the page (don't just tap reload):

Close browser completely
Reopen browser
Navigate to game fresh
Wait 10-15 seconds for full load

Graphics Acceleration

Try disabling hardware acceleration if available in browser settings

No Audio/Sound Issues

Game works visually but no sound effects, music, or audio feedback

Device Audio Check

Ensure device volume is up (not just media volume)
Check if device is in silent/vibrate mode
Test audio with other apps/videos
Ensure no Bluetooth audio devices connected

Browser Audio Permissions

Tap anywhere on the game screen first
Check browser permissions for the site
Ensure autoplay is allowed for the domain

iOS Safari Known Issue: iOS Safari sometimes blocks game audio. Solution: Use landscape mode and interact with the game before audio starts.

Touch Input Problems

Buttons don't respond to touch, delayed response, or incorrect touch detection

Screen Calibration

Clean screen of any dirt/oils
Remove screen protector if causing issues
Try different touch pressure levels
Test with different fingers

Zoom and Viewport

Ensure page is not zoomed in/out
Try landscape orientation
Refresh page if zoom level changed

Browser-Specific Fixes

iOS: Try enabling "Desktop Site" in Safari
Android: Try Chrome instead of default browser
Both: Clear browser data and restart

Performance Problems

Game runs slowly, stutters, has low framerate, or freezes occasionally

Memory Management

Close all other apps/browser tabs
Restart your device if it's been on for days
Ensure 1GB+ RAM is available
Clear recent apps list

Battery & Thermal

Charge device above 20% battery
Let device cool down if warm
Disable battery saver mode
Play in cooler environment

Graphics Settings

Try smaller screen/window size
Use landscape mode for better performance
Close browser and reopen fresh

Platform-Specific Solutions

🍎 iOS Specific Issues

Safari Audio Delay Switch to landscape mode and tap screen before starting

Touch Accuracy Use "Request Desktop Site" in Safari settings

Performance Close Settings app and restart Safari completely

🤖 Android Specific Issues

Chrome Performance Enable "Hardware Acceleration" in Chrome settings

Audio Issues Check if "Sound Assistant" is interfering

Memory Issues Use Chrome instead of Samsung Internet or other browsers

Last Resort Solutions

If Nothing Else Works

Try these nuclear options in order:

Different Browser: Try Firefox, Edge, or Opera if available
Incognito/Private Mode: Eliminates extension conflicts
Different Network: Try mobile data instead of WiFi
Factory Reset Browser: Reset browser to default settings
Different Device: Test on another phone/tablet if available

Still Need Help?

If you're still experiencing issues, contact us with:

Your device model and OS version
Browser name and version
Exact description of the problem
Steps you've already tried

Prevention & Optimization Tips

🛡️ Prevent Issues

Keep browser updated
Clear cache monthly
Don't multitask while gaming
Maintain 2GB+ free storage
Use stable WiFi connection

⚡ Optimize Performance

Use landscape orientation
Play with device plugged in
Close social media apps first
Restart device weekly
Use latest Chrome/Safari