Mobile Troubleshooting Guide
Complete guide to fixing common mobile issues in Orange Roulette. Solve black screen problems, audio issues, touch input glitches, and optimize performance on iOS and Android devices.
Quick Problem Diagnosis
🔍 Is Your Issue Listed Here?
- • Black Screen: Game loads but shows only black screen
- • No Audio: Game works but no sound effects or music
- • Won't Load: Game doesn't start at all
- • Touch Issues: Buttons don't respond to touch
- • Performance: Game runs slowly or stutters
- • Crashes: Game closes unexpectedly
✅ Minimum Requirements
- • iOS 13+ / Android 8.0+
- • Safari 13+ / Chrome 80+
- • 2GB RAM minimum
- • Stable internet connection
⚡ Before You Start
- • Close other apps
- • Check internet connection
- • Ensure 500MB free storage
- • Update your browser
Common Problems & Solutions
Black Screen Issue
Game loads but displays only a black screen with or without audio
Step 1: Browser Cache Clear
Clear your browser cache and cookies:
- iOS Safari: Settings > Safari > Clear History and Website Data
- Android Chrome: Settings > Privacy > Clear Browsing Data
Step 2: Refresh Method
Force refresh the page (don't just tap reload):
- • Close browser completely
- • Reopen browser
- • Navigate to game fresh
- • Wait 10-15 seconds for full load
Step 3: Graphics Acceleration
Try disabling hardware acceleration if available in browser settings
No Audio/Sound Issues
Game works visually but no sound effects, music, or audio feedback
Step 1: Device Audio Check
- • Ensure device volume is up (not just media volume)
- • Check if device is in silent/vibrate mode
- • Test audio with other apps/videos
- • Ensure no Bluetooth audio devices connected
Step 2: Browser Audio Permissions
- • Tap anywhere on the game screen first
- • Check browser permissions for the site
- • Ensure autoplay is allowed for the domain
⚠️ iOS Safari Known Issue
iOS Safari sometimes blocks game audio. Solution: Use landscape mode and interact with the game before audio starts.
Touch Input Problems
Buttons don't respond to touch, delayed response, or incorrect touch detection
Step 1: Screen Calibration
- • Clean screen of any dirt/oils
- • Remove screen protector if causing issues
- • Try different touch pressure levels
- • Test with different fingers
Step 2: Zoom and Viewport
- • Ensure page is not zoomed in/out
- • Try landscape orientation
- • Refresh page if zoom level changed
Step 3: Browser-Specific Fixes
- iOS: Try enabling "Desktop Site" in Safari
- Android: Try Chrome instead of default browser
- Both: Clear browser data and restart
Performance Problems
Game runs slowly, stutters, has low framerate, or freezes occasionally
Step 1: Memory Management
- • Close all other apps/browser tabs
- • Restart your device if it's been on for days
- • Ensure 1GB+ RAM is available
- • Clear recent apps list
Step 2: Battery & Thermal
- • Charge device above 20% battery
- • Let device cool down if warm
- • Disable battery saver mode
- • Play in cooler environment
Step 3: Graphics Settings
- • Try smaller screen/window size
- • Use landscape mode for better performance
- • Close browser and reopen fresh
Platform-Specific Solutions
iOS Specific Issues
Safari Audio Delay
Switch to landscape mode and tap screen before starting
Touch Accuracy
Use "Request Desktop Site" in Safari settings
Performance
Close Settings app and restart Safari completely
Android Specific Issues
Chrome Performance
Enable "Hardware Acceleration" in Chrome settings
Audio Issues
Check if "Sound Assistant" is interfering
Memory Issues
Use Chrome instead of Samsung Internet or other browsers
Last Resort Solutions
🚨 If Nothing Else Works
Try these nuclear options in order:
- Different Browser: Try Firefox, Edge, or Opera if available
- Incognito/Private Mode: Eliminates extension conflicts
- Different Network: Try mobile data instead of WiFi
- Factory Reset Browser: Reset browser to default settings
- Different Device: Test on another phone/tablet if available
📧 Still Need Help?
If you're still experiencing issues, contact us with:
- • Your device model and OS version
- • Browser name and version
- • Exact description of the problem
- • Steps you've already tried
Prevention & Optimization Tips
🛡️ Prevent Issues
- • Keep browser updated
- • Clear cache monthly
- • Don't multitask while gaming
- • Maintain 2GB+ free storage
- • Use stable WiFi connection
⚡ Optimize Performance
- • Use landscape orientation
- • Play with device plugged in
- • Close social media apps first
- • Restart device weekly
- • Use latest Chrome/Safari